Job Posting – Sports Centre Facility Attendant

Job Description – Sports Centre Facility Attendant
Reports to: Sports Centre Operations Manager
Department: Sports Centre
Date of last revision: October 2026

Reporting directly to the Sports Centre Operations Manager and/or Supervisor on Duty, the Sports Centre Facility Attendant supports the daily operation, cleanliness, maintenance and event requirements of the Sports Centre. Responsibilities include performing general custodial and maintenance duties, setting up and removing equipment, providing on-ice support to drivers, assisting with event operations and delivering customer service. The Facility Attendant helps ensure the facility remains clean, safe and welcoming for all users.

Facility Operations and Maintenance

• Perform a variety of general maintenance duties, including custodial work, equipment set-up and removal, painting and minor maintenance in assigned Western Fair District facilities.
• Ensure public areas within assigned facilities are clean, tidy, safe and presentable.
• Operate assigned equipment, which may include power scrubbers, power washers, tractors, trucks, forklifts and other facility-related equipment, as trained and authorized.
• Assist with arena preparation and ice-related operational requirements as directed.
• Maintain assigned equipment and work areas in a clean and orderly condition.
• Report maintenance needs, equipment deficiencies and other facility concerns to the Supervisor on Duty in a timely manner.

Ice Operations and On-Ice Support

• Provide on-ice support to drivers during scheduled programming and training activities.
• Move, position and remove hockey nets and other ice-related equipment as required.
• Assist with on-ice set-up and changes to equipment positioning to support scheduled activities and operational requirements.
• Help ensure the ice surface and equipment are prepared for scheduled use.
• Follow established safety procedures when working on the ice and around moving vehicles, machinery and equipment.
• Communicate and coordinate with drivers, Facility Operators and supervisors to support safe and efficient ice operations.

Event Operations and Customer Service

• Assist with the preparation, set-up, delivery and removal of event services.
• Set up and take down equipment, furniture, hockey nets and other items for regular programming, rentals and special events.
• Respond to customer inquiries and provide general information and assistance to facility users and visitors.
• Provide exceptional customer service and contribute to a positive experience for all Sports Centre users.
• Work collaboratively with Facility Operators, supervisors and other staff to support daily operations and event requirements.

Health, Safety and Compliance

• Ensure assigned areas are maintained in a clean, safe and healthy condition.
• Follow established operating procedures, equipment instructions and Western Fair District health and safety requirements.
• Comply with the Occupational Health and Safety Act and applicable workplace safety practices.
• Use cleaning products, tools and equipment safely and in accordance with training and instructions.
• Identify and promptly report hazards, incidents, unsafe conditions and equipment concerns to the Supervisor on Duty.
• Follow applicable safety procedures when working on the ice, moving equipment or working in areas where vehicles and machinery are operating.
• Complete required workplace training, including WHMIS and other assigned safety training.

Skills and Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in facility maintenance, custodial work, arena operations, or customer service considered an asset.
• Ability to operate assigned facility equipment safely, following appropriate training and authorization.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment, listen to others, recognize responsibilities and actively contribute to shared goals.
• Ability to work independently with minimal supervision and demonstrate initiative.
• Dependable, organized and able to respond to changing operational priorities.
• Ability to lift and move heavy objects, including hockey nets and event equipment.
• Comfortable working on ice and around moving vehicles, machinery and equipment while following established safety procedures.
• WHMIS and First Aid training considered an asset, or willingness to complete required training.

Other Responsibilities

• Work as a team player, promoting a positive and professional work environment and conducting all duties with integrity and respect.
• Act as an ambassador throughout the community, positively representing Western Fair District.
• Abide by Western Fair District policies and procedures.
• Perform other duties as assigned to support the overall goals and objectives of Western Fair District.

Working Conditions

• Availability to work days, afternoons, evenings, weekends, holidays and occasional overnight shifts.
• Prolonged standing and walking, with frequent bending, lifting and other physical activities.
• Physically demanding work, including the ability to lift and move items weighing up to 50 pounds.
• Work around moving machinery, vehicles and equipment, with exposure to significant changes in temperature and humidity.
• Work in an arena environment where floors and surfaces may be wet, cold or slippery.
• Work on ice surfaces as required, including moving equipment and providing operational support during scheduled programming.

*This job description is intended to convey essential information about the scope of the role. It is not intended to be an exhaustive list of duties or responsibilities, and as the needs of the organization evolve, the responsibilities may be amended or adjusted accordingly.